Eagerly waiting for your new pair of shoes to arrive that you ordered online? The courier tracking system is showing the package is out for delivery, but you didn’t receive it? I can feel your frustration.
Hindrances in delivery can occur for different reasons, such as heavy traffic, changes in route, challenging weather conditions, and high volumes of deliveries.
When you’re waiting for an order, it can be a pain. Deliveries can be delayed sometimes, even though courier firms are constantly improving their services, and most deliveries go without a hitch in most circumstances.
Now you must be wondering what to do if you do not receive the desired package? Can you apply for a refund? To whom should you consider applying for the refund?
This article will provide all the answers you need to know regarding the delivery issue. Without any further delay, let’s get into it.
When Do You Need to Worry About Not Receiving the Parcel?
On weekdays, USPS typically makes deliveries until 5 p.m.; however, there are occasions when packages are delivered later than that. Deliveries can be delayed sometimes for the following reasons:
- Heavy Traffic
- Changes in Routs
- Challenging Weather Conditions
- High Volumes of Deliveries
Using the USPS tracking system, if the status of your upcoming shipment indicates “out for delivery,” it has likely already left a local post office. It should be delivered by a courier on that day.
Suppose your anticipated delivery doesn’t come on the following business day; no need to get all worked up about it. It might get delayed for one of the reasons mentioned earlier. Just check up on a few things:
- You can contact USPS for inquiries.
- After a day, check the tracking status to see if the package has been returned to the post office because of an issue.
What Should You Do if You Don’t Get the Delivery?
Sometimes, the USPS tracking system shows you that your parcel has been delivered, but you didn’t receive your package in reality. It can be a matter of stress for you. But no need to worry; we are here to help.
Here are some possible scenarios with solutions to help you with this frustrating situation.
Here’s what can happen:
- Unsuccessful delivery attempt
- The package could be delivered to a wrong address
- The package could be lost or stolen
Here are the things you can do:
- In case of Unsuccessful Delivery Attempt: First, you can wait until the end of the business day because the parcel could get delayed and be delivered later in the day. If you don’t receive it by then, you should check your parcel’s status on the following business day to see what went wrong with the courier service.
- In case of the delivery goes in wrong address:
- You can file a claim stating the fact, or
- You can inform your local post office.
- in case of your package gets stolen or lost: If you suspect your package got stolen or lost, here are some things you can do:
First, check your mailbox or P.O. box and ensure that the courier guy didn’t leave your package in a safe place near your residence.
Make sure if the courier guy didn’t leave the package with your neighbors if you were not at home. No harm in checking, right?
Second, if you don’t find your package in the places mentioned earlier, you must inform the USPS within 5-7 business days.
Refund Policy in Case you Don’t Receive the Package
Some questions must be peeking inside your head, like, does USPS refund undelivered packages? Or how does USPS issue refunds? No need to get tense; we are here with the solutions.
Does USPS refund undelivered packages?
As long as the delivery is insured, you can get a refund if it is lost or never arrives at its destination. The USPS claims service can issue reimbursements for COD items, registered mail with insurance, Priority Mail Express, and other insured mail services.
How does USPS issue refunds?
The fastest way to secure a refund is to fill out a PS Form 3533, Application and Voucher for Refund of Postage and Fees, at your local Post Office with your customer copy of the Priority Mail Express® label. Your refund will be paid in cash or no-fee money order once it has been validated.
The essential element to submit refund requests at the USPS
A refund request will cost you some extra bucks on postage or other fees. You might need one or all of the following documents for the submission of a refund request:
- Tracking number
- Purchase receipt
- Photo ID (if in person)
Ways through you can request refunds
- You can request a refund by applying online, or
- You can apply at the Post Office in person.
We can understand that it’s exciting to wait for your ordered packages, and it’s frustrating when the courier services pour water on those excitements by mistake.
The United States Postal Service will do everything possible to assist in the recovery of missing mail that USPS employees were responsible for delivering in the first place with some nominal postage fees.